Effective Date: Sept.20
Introduction:
BrightPath Solutions Limited is committed to ensuring your satisfaction with our products and services. This Refund & Return Policy outlines the terms and conditions under which you may return products or request refunds.
1. Return Policy:
- Eligibility: All returns must be requested within 30 days of the original purchase date.
- Conditions: Products must be in new, unused, and resalable condition with all original packaging and accessories.
- Procedure: Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number before returning any items.
- Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., defective product, incorrect item received).
2. Refund Policy:
- Eligibility: Refunds will be issued for eligible returns once the product has been received and inspected.
- Processing Time: Refunds will be processed within 7-10 business days after we receive and confirm the returned item.
- Refund Amount: The refund amount will be the purchase price of the product, excluding any shipping fees unless the return is due to our error.
- Payment Method: Refunds will be issued using the original payment method.
3. Exceptions:
- Custom Orders: Custom-made or personalized products are not eligible for return or refund.
- Digital Products: Due to the nature of digital products, they are not eligible for return or refund once the purchase has been completed.
4. Exchanges:
- Process: If you wish to exchange a product for a different one, please follow the return process and place a new order for the desired item.
- Shipping: You will be responsible for the cost of shipping the new item unless the exchange is due to our error.
5. Warranty and Defective Products:
- Coverage: Our products come with a manufacturer’s warranty. If a product is defective, please contact us for a warranty claim.
- Procedure: Provide proof of purchase and a description of the defect to initiate a warranty claim. We will assess the claim and determine the appropriate resolution, which may include repair, replacement, or refund.
6. Contact Us:
If you have any questions or need assistance with a return or refund, please contact our customer service team:
- Phone: +852 5941 7839
- Email: [email protected]
We will be happy to help you with the return or refund process.
Thank You for Your Understanding.
BrightPath Solutions Limited values your business and is committed to providing you with a positive shopping experience. We appreciate your cooperation and understanding as we work together to resolve any issues you may have with your purchase.
BrightPath Solutions Limited Sept.20